Frequently Asked Questions

The house lobby opens 30 minutes prior to the time listed on your ticket. The curtain is scheduled to rise at the time listed on your ticket.

Tickets can be purchased online at our website. Additionally, they may be purchased over the phone at (540)-342-5740 or in person at the McDonald's Box Office inside Center in the Square.

We ask that you leave the bags of chips at home. However, you may bring in quiet snacks and candy from The Candy Store outside the Trinkle MainStage.

We encourage all our patrons to come as they are. However, we do encourage you to bring a coat, sweater, or blanket as the theatre does run on the colder side.

Yes! For discounted rates on a group of 10 or more people, please visit our group ticketing page or call our Box Office at (540)-342-5740.

Mill Mountain Theatre is located in Downtown Roanoke, VA in the Center in the Square.

Trinkle MainStage
1 Market Square, SE
Roanoke, VA 24011-1437

Waldron Stage
20 Church Avenue, SE
Roanoke, VA 24011-1437

Parking

There are numerous parking options close to Mill Mountain Theatre. PARK Roanoke operates four city-owned garages within a 10-minute walk.

• Center in the Square Garage, 11 Campbell Ave, is next door to Center in the Square. Parking is $1 per half hour with an $8 maximum per visit. Fees are collected all day, every day. Changes in the CITS Garage entry and exit procedure took effect in May 2024.  
• Market Garage, 25 Church Avenue SW, is located on Church Av and Market St, and is directly across from the Waldron stage. Parking is $1 per half four with an $8 maximum per visit.  Fees are collected all day, every day
• Tower Garage, 19 Norfolk Ave, is connected to the Wells Fargo Tower. Parking is $3 for evenings and free before 4 p.m. on Saturdays and all day on Sundays.
• Church Garage, 121 Church Avenue SW, is located on Church Av across from the Greene Memorial methodist church.  Parking is $1 per half four with an $8 maximum per visit.  Fees are collected all day, every day.
• Elmwood Park Garage, 201 Tazewell Avenue, is three blocks south of Center in the Square. Parking is free after 5 p.m. on weeknights and free all day Saturday and Sunday.
• For more information regarding on-street or off-street parking visit https://www.parkroanoke.com/locations

*Neither MMT nor Center in the Square operate any parking garages and no say in pricing or payment systems

MMT stays in daily contact with PARK Roanoke during performances to ensure that parking attendants are prepared to accommodate you in a prompt and friendly manner. If you have questions about parking, please call 342-5761.

The Trinkle MainStage is located on the first floor of Center in the Square at 1 Market Square S.E. Roanoke, VA 24011.

The Waldron Stage is located on the first floor of Center in the Square on Church, at 20 Church Ave. S.E. Roanoke, VA 24011.

We have a number of options available for our patrons. The Marquee can be accessed from your seat by connecting to the Mill Mountain Theatre Guest WiFi. We have also placed QR codes throughout the lobby. Additionally, we offer a link on our website to the Marquee Digital Program.

At this time, Mill Mountain Theatre does not offer printed programs as a measure to reduce our carbon footprint.

In addition to yourself and your closest friends, we recommend that our patrons bring a sweater, coat, or blanket as the theatre may be cooler in temperature.

If you lost your tickets, contact our Box Office at (540)-342-5740. Please have the email address and phone number used upon purchasing so our Box Office team can reprint your tickets if necessary.

In the rare instance of a show cancellation, Mill Mountain Theatre allows you to transfer your tickets to another performance of the same show, opt for a different production, or receive a full refund — all without any additional fees. For more details, please contact our box office at (540)-342-5740.

Fees are charged regardless of your purchase method. These fees go directly towards the City of Roanoke and Center in the Square.

We offer a selection of handicap-accessible seating in the lower section of the Trinkle MainStage. When placing your order online, look for the seats marked in blue; otherwise, our box office staff can help you in person or over the phone at (540)-342-5740.

Guests are welcome to bring bags of any size, as we do not have a specific bag policy. However, for the safety of all patrons, we reserve the right to conduct bag searches if necessary. Please cooperate with our staff if requested. We also kindly ask that you ensure your bag does not obstruct aisles, pathways, or disturb others during performances.

We happily accommodate patrons who wish to gift tickets to others — simply inform our Box Office of the recipient's name. We also provide convenient gift cards for purchase, redeemable for any performance produced by Mill Mountain Theatre. Explore our selection of gift cards here.

Ticket exchanges for the same production are available, subject to availability. While we can't guarantee the same seat for another date, we'll do our best to accommodate your request. Non-season ticket holders incur a $3 per ticket exchange fee, and requests must be made at least 24 hours prior to the originally scheduled performance. Season ticket holders enjoy complimentary exchanges.

All exchanges must be handled through the box office. Box office hours are 9:45 a.m. to 4:45 p.m. Tuesday through Saturday and 12:45 p.m. to 4:45 p.m. on Sundays, and are subject to change. The box office phone number is (540)-342-5740.

Late seating to performances is not available once the show has begun. If you arrive after the performance has started, you may wait until intermission or a suitable break in the show to be seated, escorted by our ushers. Please note that no refunds will be provided for patrons who do not arrive on time for seating.

The Americans with Disabilities Act (“ADA”) is intended to protect qualified individuals with disabilities against discrimination in employment and in the provision of services to the public. MMT is committed to compliance with the ADA and will engage in the interactive process with the candidate or employee to determine whether a reasonable accommodation can be found as soon as it is put on notice of the potential need for an accommodation. All employees are strictly prohibited from discriminating against qualified applicants or employees with actual or perceived disabilities, or patrons with actual or perceived disabilities. All requests for accommodation should be made in writing and directed to the Producing Artistic Director.

If you are looking for a creative, artistic environment, the Trinkle Main Stage and the Waldron Stage may be the perfect place to hold your next event. Rentals include each respective space’s full equipment inventory in addition to an experienced staff member on site for the full duration of your event.

For more information visit the page below.

To find Roanoke accommodations nearby, visit HotelsCombined